KraftMaid as a Leader in Customer Satisfaction by J.D. Power and Associates

Tips for homeowners Aug 22

Kurtis Kitchen & Bath, the largest KraftMaid dealer in S.E. Michigan - is proud to announce KraftMaid's recent achievement as a Leader in Customer Satisfaction by J.D. Power and AssociatesKraftMaid® Cabinetry leads in customer survey to measure satisfaction among homeowners who purchased kitchen cabinetry ANN ARBOR, Mich. - Michigan-based KraftMaid Cabinetry, a leader in the semi-custom cabinetry industry, was awarded highest honors in kitchen cabinet customer satisfaction by J.D. Power and Associates' 2011 North American Kitchen Cabinet Satisfaction StudySM*.

The 2011 North American Kitchen Cabinet Satisfaction Study measures customer satisfaction among homeowners who purchased kitchen cabinetry in the previous 12 months. The study is based on responses from over 1,200 respondents and was fielded over the course of March and April 2011. Overall customer experience was evaluated by five categories: ordering and delivery; operational performance; design features; price; and warranty. KraftMaid Cabinetry led the competitive field in the study, ranking highest in three of the five categories: ordering and delivery; operational performance; and design features."We are honored to receive this distinction and be recognized as a leader in customer satisfaction by homeowners across the United States," said Mark Ayers, vice president of marketing for KraftMaid. "And we are grateful for our teams of artisans, designers, engineers and customer service specialists who have made customer satisfaction their top priority.

It is their dedication to building long-lasting, quality cabinetry that has made this award possible."This year, KraftMaid Cabinetry launched its largest product collection to date. With more than 30 cabinet doors, and more than 24 finishes and 100 hardwood choices, there are thousands of ways homeowners can create a cabinetry style that matches their own lifestyle. In the 2011 collection, complete with the KraftMaid limited lifetime warranty**, cabinets are available in maple, oak, cherry, birch and hickory. The new, elegant finish options include a range of painted options, like a sophisticated Sage finish, a classic Cardinal finish and a collection of vintage Patina finishes, while the newest hardware collection introduces 12 options ranging from classic to contemporary in finishes like Polished Nickel, Antique Pewter with Copper and Dark Brushed Bronze.

About KraftMaid Cabinetry leads the semi-custom cabinetry industry with innovative product design, a robust collection of more than 100 trend-on door styles and more than 45 furniture-quality finishes. Based in Ann Arbor, Mich., and manufactured by Masco Cabinetry, KraftMaid® cabinetry is backed by a limited lifetime warranty. For more information, visit www.kraftmaid.com.

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*Name of Study: J.D. Power and Associates 2011 U.S. Kitchen Cabinet Satisfaction Study SM

Claim Awarded to: KraftMaid Cabinetry

Claim: "Highest in Customer Satisfaction with Cabinets"

Disclaimer : KraftMaid Cabinetry received the highest numerical score among cabinetry brands in the proprietary J.D. Power and Associates 2011 U.S. Kitchen Cabinet Satisfaction Study SM. Study based on 1,207 consumer responses measuring 7 companies and measures opinions of consumers who purchased kitchen cabinets within the previous 12 months. Proprietary study results are based on experiences and perceptions of consumers surveyed in March and April 2011. Your experiences may vary. Visit jdpower.com .J.D. Power and the J.D. Power award are the marks of J.D. Power and Associates.**Masco Cabinetry LLC extends a Limited Lifetime Warranty on its KraftMaid® Cabinetry for as long as you reside in your home.

Reviews

From start to finish Kurtis was a great company to work with. From the initial contact and design concept with Gregory Holster to the cabinet drop off team, the install team led by project manager Jeff Tuomi and the countertop company, the project was on time and all work was performed beyond expectations. This was greatly appreciated seeing as it was completed on December 23. All the people involved were professional and did an excellent job.

Ken M.

Shanna was our project consultant. Picking out cabinets along with counters can be somewhat overwhelming but her knowledge & experience helped us make the right decisions. Dylan & Juwan unloaded truck & Dylan check off ship ticket to make sure all boxes were accounted for. Courteous & pleasant to talk to…nice job of stacking everything neatly in our garage. We couldn't be more pleased with the service & so happy with our kitchen

Deborah D.

We recently worked with Lauren on cabinetry for a master bathroom renovation. She was great to work on the design and selections. Lauren was efficient and responsive from cabinet selection through ordering. Our overall installation was smooth. We had some unforeseen circumstances impacting our ability to accept delivery of our cabinets on the initial agreed upon date. Kurtis was very accommodating in rescheduling delivery given our project challenges. We couldn't be happier with our cabinets for this project.

Shannon O.

We had complete renovations to our kitchen and main bathroom. From start to finish, the design with Shanna was exactly what we asked for and Jeff stayed on top of the renovations, communicating each step of the way. Every worker was professional and the final product is elegant and functional. We were very happy with Kurtis and would choose Shanna and Jeff again.

Eileen M.

We love our new kitchen! Kurtis Kitchen & Bath did an outstanding job, and Adrian at the Clarkston location was exceptional to work with—creative, patient, and really listened to what we wanted. The project was well-organized, and we went from demo to a fully functioning kitchen in just 30 days. Highly recommend!

Carter C.